Refund policy

Last updated: November 12, 2026

This Return and Refund Policy applies to purchases made from novzara through novzara.shop.

30-Day Free Returns

You may request an eligible return within 30 days after delivery.

To qualify, a product must generally:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and documentation;
  • Have no damage caused after delivery;
  • Be accompanied by an order number or other proof of purchase.

Returns require prior authorization. Products sent without our return instructions may not be accepted.

How to Request a Return

Email dfranmcbraisbar@outlook.com and provide:

  • Your full name;
  • Order number;
  • Product you wish to return;
  • Reason for the request;
  • Photographs if the item is damaged, defective or incorrect.

If approved, we will provide the return address and shipping instructions.

Free Return Shipping

Eligible returns include free return shipping. Depending on your location, we will provide a prepaid label or another approved return method.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible.

Keep the product, packaging and shipping label while we review the issue. Once verified, we will provide an appropriate remedy, such as a replacement at no additional charge or a refund.

Return Exceptions

Unless required by applicable law or the product arrived defective or incorrect, the following products may not be returnable:

  • Personalized or custom-made products;
  • Perishable goods;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Digital or downloadable products;
  • Products clearly identified as final sale before checkout.

These exceptions do not affect mandatory consumer rights.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Funds should normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional time.

Exchanges

Contact us for a replacement if a product is damaged, defective or incorrect. For a different product, size or color, you may need to return the original item and place a new order.

Cancellations

Submit cancellation requests promptly. We will try to stop the order, but cancellation cannot be guaranteed after processing or shipment begins.

Shipping Charges and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers are not responsible for undisclosed import duties, customs fees or delivery-related taxes. If an eligible shipment generates such a charge, novzara will handle or reimburse it after reviewing reasonable documentation.

Contact

novzara
Operated by CHRISTIAN STEVE LLC
7533 Hamil Ct, Sacramento, CA
Email: dfranmcbraisbar@outlook.com
Website: novzara.shop